Refund Policy

1. Failed Generations

If a generation fails because the task fails on our side or through an upstream provider, we may automatically restore the credits tied to that failed task.

If you believe a failed task was not refunded correctly, contact support with the task ID, time of request, and account email.

2. Credit Packs and One-Time Purchases

Once credits have been used for successful generations, those consumed credits are generally non-refundable.

Unused one-time credit purchases may be reviewed for refund on a case-by-case basis where required by law or where a billing mistake occurred.

3. Subscriptions

• You may cancel a subscription at any time, and cancellation stops future renewals.
• Unless required by law, we do not provide prorated refunds for partial billing periods simply because a subscription was canceled mid-cycle.
• If we grant an exception, refunds return to the original payment method where possible.

4. Duplicate Charges and Billing Errors

Contact us promptly if you were charged more than once for the same purchase, billed after a valid cancellation, or charged the wrong amount due to a system error.

5. Chargebacks

Before filing a chargeback, contact support so we can investigate. Payment disputes may temporarily restrict account access while the case is open.

If a chargeback is resolved against you and we determine the dispute was abusive or fraudulent, we may revoke credits or terminate the account.

6. How to Request Review

1. Email support@howtoimg.com from the address on your account.
2. Include your order number, subscription reference, or task ID.
3. Describe the issue clearly and attach any relevant screenshots or receipts.